GuestGuard is the shared guest-rating network for hospitality. Members rate real stays, A+ to D, and every property benefits.
Exemplary guest
Every stay leaves a record. When a guest checks out, the property grades the stay: how they treated the room, the site, the staff, the bill. That grade joins one shared database, contributed to and trusted by accredited members across the industry.
So before you hand over the keys, you already know who you are hosting.
Five grades, from exemplary to do-not-host. Simple enough to read in a glance at the front desk.
Spotless stays, on-time payments, zero incidents. The guest every property wants back.
Consistently great stays with a clean history across the network.
Reliable with minor notes on file. Standard rates and policies apply.
Repeated issues on record such as damage, noise or chargebacks. Members may require deposits.
Serious or repeated incidents. Many members decline the booking outright.
No hardware, no new software to learn. If your property hosts guests, you can rate them.
At any accredited property: a hotel room, an RV site, a cabin, a slip.
After checkout, staff file one grade, A+ to D, with optional notes on the stay.
The grade joins the shared database, instantly visible to every member.
A guest's history is only useful if you can act on it. Members do, every day.
Give A-rated guests perks, upgrades, early check-in or loyalty pricing. They earned it somewhere else; honor it here.
Adjust rates, deposits and cancellation terms to match a guest's real track record instead of guessing.
See D-rated guests before they book, and decline or blacklist before the damage happens, not after.
Query a guest's standing at booking time, straight from your property management system.
GET /v1/guests/lookup?email=guest@example.com Authorization: Bearer gg_live_•••••••• { "guest": "gg_7f3a91", "grade": "A+", "ratings": 4, "last_stay": "2026-03-18", "network": "verified" }
Only accredited, verified hospitality operators can read or write ratings.
Every rating carries an audit trail, and disputes are reviewed by people.
Old incidents fade over time. Guests are graded on who they are now.
Accreditation is free to apply for and most properties are approved within two business days.